Some Major facts about Service Sector

What is meant by Services  ? A SERVICE IS AN ACTIVITY OR A SERIES OF ACTIVITIES OF MORE OR LESS INTANGIBLE NATURE THAT NORMALLY,NOT NECESSARILY, TAKES PLACE IN INTERACTIONS BETWEEN THE  CUSTOMER & EMPLOYEE/ PHYSICAL RESOURCE OF SERVICE PROVIDER, WHICH ARE PROVIDED AS SOLUTION TO CUSTOMER PROBLEMS

Mention  some example for service sector Hospital, banking, airlines, Post office , Railway

What are the  main Characteristics of Services Intangibility, Variability , Perishability  inseparability

What is  the main  difference between   manufacturing  goods and  services  Manufacutring  goods  needs separate  theories and concepts to   boost  the product  ie  minimize the cost and  maximize the  production Each service characteristic has specific marketing implications and  its own theory  to  provide better service to  common public

What are the   Nine   P s in service  management 1.Product elements 2.Positioning Strategy 3.Promotion and education 4.Physical evidence 5.Place, cyberspace, and time 6.Price and other user costs 7.People 8.Process 9. Productivity and quality

What are the main factors related with  services Product Price Place Promotion People Process Physical Evidence Productivity & Quality

The  major things  to improve the quality of  service  Services need to be managed properly A proper forum  to be created to  discuss  the service issue with customers Continuous  effort  to be taken  to  improve  the quality  of service from  staff and  management Development of innovative idea to  provide a better  service to customer

Specification of services Service Consumer Benefits Service-specific Functional Parameters Service Delivery Point Service Consumer Count Service Delivering Readiness Times Service Consumer Support Times Service Consumer Support Languages Service Fulfillment Target Service Impairment Duration per Incident Service Delivering Duration Service Delivery Unit Service Delivering Price

The services companies may serve as a basic management system, which contains the following subsystems Project Management System (Corporate Knowledge Management System   Reports and Records Management System Strategic Management System Risk Management System HR Management System Customer Relationship Management System Supply Management System

Prepared by  S jayachandran , SA , Divisional Office , Mavelikara-690101 http://nfpemavelikaradivision.blogspot.com

SOME USEFUL WEBSITES TO GET DETAILS OF LAPTOP,MOBILE AND BOOKS

View Latest Price list of all type  Laptops

View  Latest Price List of  all types Mobile

To  get  all type  books through  Online

Some useful Tips and tricks

1.   Create  your own SHUT DOWN  BUTTON

Step  1 :  Right  click on Desktop

Step 2   Select  “Create Shortcut “

Step  3   Type  “  shutdown.exe -s -t 0 “  in  text  box

Step  4   Click    Next Button

Step  5   Type  Name for this shortcut   as   “ Shutdown”

Now  you can  see   new file  on   your  desktop of computer Right click  on  that shortcut and select property   option  Then  select  Change Icon You  can select a suitable  icon  from  the list

Now the shut down button is ready   on  your  desktop .

2.   Run  command in Windows  7

1   Right click on the taskbar and then Select Properties 2.  Click on the Start Menu tab and then click Customize button. 3,   After opening a pop-up window find the Run command Option and select the check box. 4.  Click OK and then click on Apply button on the taskbar. and finish.

3.   How to Block  any  website    with a single step

Step  No  I Go to the directory where the windows is installed C:\Windows\System32\drivers\etc\

Step  No  2  Open this file in notepad

Step  No  3   Write the name of the websites which you want to block at the end of this file and save it

4.   How to  lock  your  folder without  any software

Open Notepad [Start - Run - Notepad] In Notepad just copy/paste the below code. --------------------------------------------------------------------------------------------------- cls :End @ECHO OFF title Folder Locker if EXIST "Control Panel.{21EC2020-3AEA-1069-A2DD-08002B30309D}" goto UNLOCK if NOT EXIST Locker goto MDLOCKER :CONFIRM echo Are you sure u want to Lock the folder(Y/N) set/p "cho=>" if %cho%==Y goto LOCK if %cho%==y goto LOCK if %cho%==n goto END if %cho%==N goto END echo Invalid choice. goto CONFIRM :LOCK ren Locker "Control Panel.{21EC2020-3AEA-1069-A2DD-08002B30309D}" attrib +h +s "Control Panel.{21EC2020-3AEA-1069-A2DD-08002B30309D}" echo Folder locked goto End :UNLOCK echo Enter password to Unlock folder set/p "pass=>" if NOT %pass%==jayan   goto FAIL attrib -h -s "Control Panel.{21EC2020-3AEA-1069-A2DD-08002B30309D}" ren "Control Panel.{21EC2020-3AEA-1069-A2DD-08002B30309D}" Locker echo Folder Unlocked successfully goto End :FAIL echo Invalid password goto end :MDLOCKER md Locker echo Locker created successfully goto End ---------------------------------------------------------------------------------------------------- NB     :           ( if NOT %pass%==jayan   goto FAIL  (  Please change   the word  jayan  from the above coding With  your option “)

Steps  to be followed  after creating   code  Step  No 1    :    Save this  file as  xxx.bat   (xxx means filename whatever you want )

Steps  No2   save that file and double click  on batch file

Step No  3   Now you can see  a   locker folder  at the  same location where you save the  batch  file

Step  No  4 Double click on that folder and store your personal  data in it

Step  5      After completing  the 4th step  , again double click  your batch file

Step  6     Press    Y     to  hide the locker folder

The  locker folder now become hidden file

Step  7   Double click  on batch  file and  give a password

Now  you  folder is locked  and hide

If you want to  reopen   click  that batch file  and  give your password

Collected and  prepared by  s Jayachandran, SA , Divisional office , Mavelikara Please Visit  : Http://nfpemavelikaradivision.blogspot.com

Five steps to protect your office document with password in Office 2007

Step 1- OPEN YOUR  FILE  IN OFFICE  2007 

Step  2 - SELECT  SAVE AS  OPTION 

Step - 3  Click Tools  Button under  Save As Option 

Step 4  Click General  Option  under  Tools Button 

Step 5   Type   Password  against  " Password  to Open " and Click  OK  Button

Please  re open  your document  to  verify  the  effect of protection .
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( To enlarge picture ------ please click on Picture ) 

Postal JCA decides to go on Indefinite strike from 03.01.2012

The meeting of the Central JCA held on 03.12.2011 at New Delhi, have reviewed the post-5^th July deferred strike settlement situation and have to come unanimous conclusion that Postal Board  has failed to implement the assurances given by the Secretary [Posts] on agreed demands, even after a lapse of four months. Further it is going ahead with the unilateral implementation of the Mail Network Optimization Project [MNOP] in spite of vehement opposition of the Staff Side.

The Central JCA after in depth analysis of the entire situation, have decided to go on indefinite strike from 3^rd January, 2012. It was also decided to serve the strike notice on 15.12.2011 and to conduct mass demonstrations / dharnas in front of all Chief PMG / PMG Offices and Divisional Offices on that day. As a second phase of the agitation, the Secretary Generals of NFPE and FNPO and the General Secretaries and CHQ Office Bearers of Federations /All India Unions / Associations of the JCA shall sit on hunger fast in front of Dak Bhawan on 26.12.2011

Courtesy :  ipaspandhra.blogspot.com 

Some useful information related with National Income , GDP and Growth of Economy

What is meant by National Income? National income is a money value  of all the final goods  and services produced by a country during one year

What consists to calculate National Income  of a country ? It consists collection of  different types of  goods of all sizes and shapes and services of different types

How can measure the value of all goods and service  produced in a  country ? Value of Goods and services  produced is measured by Money

How can    easily find out the growth of country ? To find out  the growth of  an economy  by checking the  national income figures of  the country for a number of years

How to calculate per capita income ? Per capita Income=  National income / Population

What is meant by  GDP ? Gross Domestic  Product  is the money  value  of final  goods   and services  produced  in  the domestic  territory of a country  during an accounting year

How to calculate  GDP? Per capita GDP= Gross domestic product/Population

What are  the basic  economic activities ? Production,  Consumption  and Capital Formation

How to classify  the  producers  in the domestic territory ? 1.      Central Government 2.      Corporate and quasi  corporate enterprises 3.      Households (including unincorporated enterprises and private non profit institutions serving  households)

What is  meant by  Public consumption expenditure ? The expenditure of the government for the production of goods and services for collective consumption  is called as  public consumption expenditure

When did  the first official  estimates  of the  national  income for the Indian  Union were prepared  in India ? 1948-49

Which organization  is  related with  calculation of  National  Income of  India ? The  Central Statistical  Organization (CSO)

What is meant by  disposable income ? Income of  the nation  from  all  sources  after deduction  of all  current transfers paid. It is equivalent to  national  income at  market prices adjusted for all  current transfers

What is meant by  Enterprise ? Ultimate unit  in institutional  classification

How can simply classify  the production ? Activity which produces commodities or  increases the value of the commodities Prepared by S Jayachandran , SA , Divisional office , Mavelikara-690101

List of the Jnanpith Award Winners from 1965to 2010 - Improve Your General Knowledge

The Jnanpith Award is a literary award in India. Prior to 1982, the awards were given for a single work by a writer .Since then, the award has been given for a lifetime contribution to Indian Literature
Name	Language/State	Year
Shankara Kurup	Malayalam	1965
Trashankar Bandopadjya	Bengali	1966
Dr K V Puttappa	Kannada	1967
Uma Shankar Joshi	Gujarati	1967
Smitra Nandan Pant	Hindi	1968
Firaq Gorakhpuri	Urdu	1969
Vishanath Satyanaryanan	Telugu	1970
Bishnu Dey	Bengali	1971
Ramdhari Singh Dinakar	Hindi	1972
Dattaterya Ramachandran Bendre	Kannada	1973
Gopinath Mohanty	Oriya	1973
Vishnu Sakaram Khandekar	Marathi	1974
P V Akilandam	Tamil	1975
Ashapurna Devu	Bengli	1976
K Shivaram Karanth	Kannada	1977
S H V Ajneya	Hindi	1978
Birendra Kumar Bhattacharya	Assamese	1979
S K Pottekkatt	Malayalam	1980
Amrita Pritam	Punjabi	1981
Mahadevi Varma	Hindi	1982
Masti Venkatesh Ayengar	Kannada	1983
Takazhi Sivashankar Pillai	Malayalam	1984
Pannaalal Patel	Gujarati	1985
Sachianand Rout Roy	Oriya	1986
Vihnu Varman Shirwadkar Kusumagraj	Marathi	1987
C Narayanan Reddy	Telugu	1988
Qurrtul –ain haider	Urdu	1989
V K Gokk	Kannada	1990
Subhash Mukhopadhya	Bengali	1991
Naresh Mehta	Hindi	1992
Sitakant Mahapatra	Oriya	1993
U R Anantha Murthy	Kannada	1994
M T Vasudevan  Nair	Malayalam	1995
Mahashveta  Devi	Bengali	1996
Ali Sardar Jafri	Urdu	1997
Girish Karnad	Kannada	1998
Nirmal  Varma	Hindi	1999
Gurudial Singh	Punjabi	1999
Dr indira Goswami	Assamese	2000
Rajendra Keshavlal Shah	Gujarati	2001
D Jayakanthan	Tamil	2002
Vinda Karandikar	Marathi	2003
Rahman Rahi	Jammu & Kashmir	2004
Kunwar Narayan	UP	2005
Ravindra Kelekar	Goa	2006
Satya Vrat Shastri	UP	2006
O N V Kurup	Kerala	2007
Akhlaq Mohammed Khan	UP	2008
Amar Kant	UP	2009
Shrilal Shukla	UP	2009
Chandrasekhara Kambara	Karnataka	2010
Collected By S  Jayachandran , SA ,Divisional office , mavelikara  : Please Visit : Http://nfpemavelikaradivision.blogspot.com