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SYLLABUS
FOR THE LIMITED DEPARTMENTAL COMPETITIVE EXAMINATION FOR PROMOTION TO THE CADRE OF POSTMASTER
GRADE
I
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Paper
1
(i)
Customer Service
and Grievances.
a)
Compendium of processing and disposal of
public complaints.
b)
Knowledge about DOPG, DOARPG and RTI cases.
c)
Consumer Forum/Post forum/Citizen charter.
d)
Central Civil Services (Classification,
Control and Appeal) Rules.
e)
Conduct rules.
f)
Financial hand books.
(ii)
Postal Operations
Acts/Rules/Guidelines relating
to inland and foreign post/mail operations, money remittance, savings bank
schemes and certificates, rural and postal life insurance.
Latest
administrative and operational instructions/guidelines issued by the
Department.
PAPER II
a)
Knowledge of products and services of
Department of Posts.
b)
Marketing:-
Principles of marketing , assessment of relating products and
services.
c)
General awareness and Current affairs
including general mental ability test covering logical reasoning(verbal and
non verbal) numerical analysis( arithmetic) and basic mathematical equations
and statistical rules like mean, median , mode , graphical representation of
data, comprehension and basic language skills,
d)
General principles of technology.
e)
Basic technology requirement – computer,
server, laptop.
f)
Connectivity of computers.
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Date of exam
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Paper
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Time
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30th June 2013( Sunday)
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Paper I(without the aid of books)
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10.00AM to 11.30 AM
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Paper II(without the aid of books)
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12.30 PM to 02.00 PM
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