Speed complaints for the year 2008-09 is 0.0104% only

Speed complaints for the year 2008-09 is 0.0104% only
There are not many complaints of inefficiency and delay regarding Speed-Post from any parts of the country. Department of Post handled 21.14 Crore Speed Post articles during 2008-09. During the last 3 years and upto October, 2009, department handled 12.86 crore, 17.73crore 21.14 crore and 12.96 crore Speed Post articles and the percentage of complaints is 0.113, 0.098, 0.103 and 0.113 respectively only. As may be seen, the speed post traffic has been growing by an average of 25% and complaints on an average by 0.104% only. There is however scope for improvement.

Occasional complaints arise which are on account of dependence on external agencies for transmission and last mile delivery. The Department of Posts has been taking a number of steps to improve the Speed Post service most efficiently in the country. This reply was given by Shri Gurudas Kamat, Minister of State in the Ministry of Communications and Information Technology in Rajya Sabha.