POSTMASTER’S CADRE – REVISED SYLLABUS

Paper I – Customer Service and Grievances	1. Compendium on Processing and disposal of Public complaints . Download 2 Knowledge about DOPG, DOARPG and RTI Cases. 3 Consumer Forum/Post Forum/ Citizen Charter . 4 Central Civil Services Classification / Control & Appeal ) Rules 5 Conduct Rules 6. Financial Hand Books 7. Postal Operations Acts/Rules/ Guidelines relating to Inland and foreign Post/ Mail operations money remittance , saving bank schemes and certificate , rural and Postal insurance. Latest administrative and operational instructions/guidelines issued by the department Download
Paper II –	Knowledge of Product and Services of department of Posts 1. Marketing : Principle of Marketing , Assessment of related products and services . 2. General Awareness and current affairs including general mental ability covering logical reasoning ( Verbal and non verbal ) numerical analysis arithmetic and basic mathematical equations statistical like mean , ,median, mode graphical representation of data comprehension of basic language skills . To know about how to compute mean,median , mode please click ---------- Compute 3. General principles of technology Basic technology requirement Computer, Server, Laptop. 4. Connectivity of Computers
Marks	Each paper will carry 200 Marks
Duration	90 Minutes
No Of question	100 of questions of MCQ type in each paper ( To View Model of Multiple Choice Question Please Click -------- MCQ
Qualifying Marks	40 % Marks in each paper subject to an over all average of 45 % for general category and 33 % in each paper subject to an over all average of 38 % for SC/ST
Assessment of APAR/ACR	The Competent authority will ensure and certify the following before recommending the application of the official for examination. No disciplinary action is pending or contemplated against the applicant .
	No punishment is current against the applicant
	No adverse entry in the APAR/ACR in the last five years. ___________________________________________________ Qualification to apply for the Post of Postmaster’s Cadre ( Grade I) : Postal assistants working in Post offices with five years regular service in the grade .