1. Compendium on Processing and disposal of Public complaints . Download
2 Knowledge about DOPG, DOARPG and RTI Cases.
3Consumer Forum/Post Forum/ Citizen Charter .
4 Central Civil Services Classification / Control & Appeal ) Rules
5 Conduct Rules
6. Financial Hand Books
7. Postal Operations
Acts/Rules/ Guidelines relating to Inlandand foreign Post/ Mail operations money remittance , saving bank schemes and certificate , rural and Postal insurance. Latest administrative and operational instructions/guidelines issued by the department
Knowledge of Product and Services of department ofPosts
1. Marketing : Principle of Marketing , Assessment of related products and services .
2. General Awareness and current affairs including general mental ability covering logical reasoning ( Verbal and non verbal ) numerical analysis arithmetic and basic mathematical equations statistical like mean , ,median, mode graphical representation ofdata comprehension of basic language skills .
To know about how to compute mean,median , mode please click ---------- Compute